Privacy Policy

Introduction

Bali Villa Spot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for villa rentals and property services in Bali, Indonesia.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Personal Information

We may collect personal information that you provide directly to us, including:

• • Name, email address, phone number, and postal address
• • Passport information and travel documentation (for bookings)
• • Payment information and billing details
• • Property preferences and rental requirements
• • Communication history and feedback
• • Emergency contact information

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• • IP address and device information
• • Browser type and operating system
• • Pages visited and time spent on our website
• • Referral sources and search terms
• • Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties such as social media platforms, payment processors, and travel booking platforms when you interact with us through these services.

We use the information we collect for various purposes, including:

• • Processing and managing your villa bookings and property inquiries
• • Providing customer support and responding to your requests
• • Sending booking confirmations, updates, and important notices
• • Processing payments and managing billing
• • Improving our website, services, and customer experience
• • Marketing our services (with your consent)
• • Complying with legal obligations and preventing fraud
• • Conducting business analysis and market research

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, housekeeping services, property managers, technology providers, legal consultants, and notaries involved in property transactions.

Property Owners

For villa rentals, we share necessary booking information with property owners to facilitate your stay, including guest names, contact information, and stay details.

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes such as subpoenas or court orders.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • SSL encryption for data transmission
• • Secure data storage and access controls
• • Regular security assessments and updates
• • Employee training on data protection
• • Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• • Access: Request copies of your personal information
• • Rectification: Request correction of inaccurate or incomplete information
• • Erasure: Request deletion of your personal information
• • Portability: Request transfer of your information to another service
• • Restriction: Request limitation of processing your information
• • Objection: Object to certain types of processing
• • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:

• • Essential Cookies: Necessary for website functionality
• • Analytics Cookies: Help us understand website usage
• • Marketing Cookies: Used to deliver relevant advertisements
• • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website. For more detailed information, please see our Cookie Policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• • The nature of the information and why it was collected
• • Legal, regulatory, and compliance requirements
• • Business operational needs
• • Your ongoing relationship with us

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

As we operate in Bali, Indonesia, and may work with international service providers, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately so we can delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• • Update the "Last Updated" date at the top of this policy
• • Post the revised policy on our website
• • Notify you of significant changes via email or website notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as promptly as possible, typically within 30 days of receiving your request.